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Free Shipping with Indoor Delivery Into Your Garage | Trinity Bamboo

Free Shipping with Indoor Delivery to Your Garage

Shipping is the "hidden" cost most Flooring Retailers hope you overlook.  Why? Because shipping flooring is really expensive.   

It is easy to advertise a low price per square foot for flooring but that price is actually meaningless until you calculate your freight costs and understand your true "delivered" price.  As with most things, the devil is in the details.

For all purchases over $1500.00 Trinity Bamboo has one price - a Delivered Price.  There are no extra fees - ever.  What does our Delivered Price include? 

  • Free Shipping to a Residential or Commercial address anywhere in the Lower 48 States
  • Subsidized Shipping to Hawaii, Alaska, and other beautiful locations.  We do our best to keep your costs as low as possible!
  • Indoor Delivery (for flooring) into a Ground Floor Garage (or other space with a 42" wide door - see details below)

The term "Indoor Delivery" is worthy of clarification: 

Most trucking companies will arrive at your house, remove your flooring from the truck, and leave it at your curb or in your driveway - rain or shine. You are then faced with the challenge of moving this material, box by box, into your house.  For perspective, 1000 square feet of flooring will weigh approximately 2600 pounds. When was the last time any of us moved 2600 pounds of anything?

At Trinity Bamboo, we think you deserve a higher level of service.  Not only do we provide a delivered price for our flooring, that price includes Indoor Delivery "into your garage". This service is as follows:

  • The driver will use a pallet jack to move the flooring from the truck into your garage.  Any door through which the pallet jack will pass must have a minimum interior width greater than 42 inches to accommodate the width of our pallets.  Note: most residential doors range in width from 28 to 36 inches.  It is very important to have the site where the flooring will be delivered cleared and accessible in advance of delivery.  The delivery location/room should be dry and must be able to support the weight (up to 3590 pounds per pallet) of flooring. It is solely up to the customer to determine the suitability of the site into which the flooring will be delivered. 
  • Note: If your driveway is on a hill or if your driveway is gravel / unpaved or if the driver does not have a 42 inch door he/she can move the freight through, the driver will leave the shipment outside and it will be your responsibility to move the freight into a sheltered location.  Please don't hesitate to call Trinity Bamboo before you order your flooring @ 1-888-248-6538 if you have questions about this.
  • Note: Accessory shipments do not include Indoor to Garage Delivery.  Small Package shipments will be left on your doorstep.  Accessory shipments may be delivered curbside.

An important note regarding "LTL" or Less Than Truckload Services: 

Less Than Truckload (LTL) shipping is NOT a "Time-Sensitive" service. Although at the time of booking we receive an "Estimated Time of Departure Date" (an ETD) and an "Estimated Time of Arrival" date (an ETA), these are by no means precise dates. LTL services are heavily impacted by local schedules, road conditions, and weather.  If you need your shipment to arrive by a specific date, please order early enough that even if it is a few days "late" it will be where you need it "on time".  Need help thinking this one through? Call us at 1-888-248-6538 and we'll figure it out together!

What to do when your shipment arrives: 

  • Match the Product Name on the end of the box to your Sales Order.  Note - if you don't see the Product Name printed on one end of the flooring box please check the other end.
  • Count the boxes - make sure you have everything you ordered. Remember - your accessories will arrive by UPS or FedEx Ground separately from your flooring shipment.
  • Look for damage.  A little wear and tear during shipment is normal.  If there is a noticeable damage, see the following section.
  • Celebrate.

What to do if there is a problem: 

Sometimes mistakes happen.  If your shipment arrives damaged, no worries, we'll make it right.  Please do the following:

  • Match the Product Name on the end of the box to your Sales Order. Note - if you don't see the Product Name printed on one end of the flooring box please check the other end.
  • Count the boxes - make sure you have everything you ordered. Remember - your accessories will arrive by UPS or FedEx Ground separately from your flooring shipment.

IF THERE IS A SMALL AMOUNT OF DAMAGE: 

    • Carefully Document the damage: 
      • MANDATORY: On the Bill of Lading (BOL), write a detailed description of the quantity, nature, and location of the damage.  Be very specific in your description.  Please write on the BOL "received with noticeable damage - will review for further inspection after removal from packaging".
      • MANDATORY: Take photographs showing all of the damage:
        • Close-up pictures
        • Perspective pictures (from a distance of 5')
      • Accept the shipment only once you have documented the damage on the BOL and taken photographs of the damage.
    • Call Trinity Bamboo @ 1-888-248-6538 and send a quick email describing both the problem and your recommended solution to info@trinitybamboo.com.
    • Prepare yourself for an amazing customer service experience.

IF THERE IS A LOT OF DAMAGE: 

    • Refuse the Shipment
      • MANDATORY: On the Bill of Lading (BOL), write a detailed description of the quantity, nature, and location of the damage.  Be very specific in your description.
      • MANDATORY: Take photographs showing all of the damage:
        • Close-up pictures
        • Perspective pictures (from a distance of 5')
    • Call Trinity Bamboo @ 1-888-248-6538 and send a quick email describing both the problem and your recommended solution to info@trinitybamboo.com.
    • Prepare yourself for an amazing customer service experience.